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Dual Diploma (Day)
“Diploma In Travel & Tourism Operations Studies” &
“Diploma In Airline Operations Studies”
Course Code : 08117

　
The students of this course can acquire the professional knowledge and skills of all aspects of the travel and aviation industries, be accustomed to the operations of the industries, the works of the frontline and back office before working. It also stresses on the development of personal potential, teaches customer services, effective communication and presentation skills, to meet the requirements of the travel and aviation progress and the manpower needs.
　


　
　　Covers the contents of the “Diploma in Travel & Tourism Operations Studies”
　　　and “Diploma in Airline Operations Studies”. Students may get two diplomas and
　　　will have more job opportunities.
　　Includes all aspects of tourism studies: the operations of the travel and airline operations,
　　　the required knowledge and skills of the front line and back office staff.
　　Emphasis on practical training: tour guide or tour escort practice, visit organization(s)
　　　in travel or aviation industry e.g. cruise(s). Hong Kong Disneyland or airline(s), etc.
　　Professional qualifications: Tour Escort Pass or Tour Guide Pass*, Associate Membership
　　　of The Hong Kong Association of Registered Tour Co-ordinators(HARTCO) and
　　　Advanced Airline Ticketing Certificate recognized by IATA Executive Council.
　　Placement may be arranged to travel related organization and over 100 organizations
　　　participated in the programme.
　　Recommend outstanding students to apply of scholarship.
　　Gradates can further study “Higher Diploma in Diploma in Travel & Tourism Management”
　　　of HKTT or work in the travel industry.

* Students may enroll public examinations organized by Travel Industry Council of Hong Kong to
　obtain “Tourist Guide Pass” or “Tour Escort Pass”.
　

　
General Travel Knowledge 　　Travel Organizations and the Business Ethics of the
　　　Tourism Professionals
　　Practical Travel Knowledge
　　Tourism accounting
　　Hotel operations
Tour Guiding Skills 　　Knowledge of China and HKSAR 
　　Professional Tour Guiding Skills
Tour Escort Skills 　　Professional Escorting Skills
　　Crisis Management
Airline Ticketing 　　World Airline Geography
　　Ticketing Concept 
　　Fare Calculation
Information System and Applications of Computer Softwares 　　Typing & Chang-jie Chinese input method
　　MS Word, Excel & PowerPoint
Global Distribution System - Abacus & Galileo 　　Computer Reservation
　　Display miscellaneous information
　　Auto-ticketing
Airline Operations 　　Airport facilities
　　History of the deregulated airline industry and
　　　aviation regulations
　　Traffic & terminal service
　　Landside and airside operations
　　Air cargo business
　　E-commerce for the airline industry and airpor
Customer Service Skills for the Aviation Industry 　　Professional Grooming Standard
　　Airport Passenger Service
　　Airline flight attending skills
Trends in Travel & Aviation Industry 　　Internet sales and marketing and customer
　　　relationship management
　　WTO & Travel Business Opportunities
　　Applications of Information Technology
　　Theme Seminars
Quality Services 　　Marketing Technique
　　Selling Skills
English for Tourism & Aviation
Mandarin for Tourism & Aviation
Effective Communication Skills 　　Interpersonal Skills
　　Public Speaking Skills
　　Job applications and interview skills
Excellent Customer Service 　　Customer Psychology
　　Complaint handling
Industrial Placement 　　Industrial Placement
　

　
Admission Requirements 　1. Form Five Standard or
　2. Successfully completed the
　 “Foundation Certificate in Travel & Tourism Studies” in HKTT or
　3. Acceptance is subject to the discretion of HKTT
Medium 　The course is conducted in English supplemented by Chinese.
　Notes would be supplied in English.
Duration 　18 months
Course Subsidy 　1. MTR Student Travel Scheme
　2. Continuing Education Fund
　　Eligible applicants will be reimbursed 80% of their fees, subject to a
　　maximum sum of HK$10,000.
　　Applicant please ensure that you submit the application to the Office of
　　the Continuing Education Fund before the commencement of the course.
Award of Diploma 　In order to complete the course and receive certification,
　students must attend at least 80% of each subject and pass all subjects.
Remarks 　Regarding the Refund Policy of the reimbursable course of Continuing
　Education Fund, please click here.
　

Information for application Employment Service Branch Timetable

Registration No. : ED5 / 517995 / 96 & ED5/518000/96