¡@2.1 Greeting customers
¡@¡@¡@¡@Introduction of oneself and one's company
¡@2.2 Basic Telephone Skills
¡@¡@¡@¡@Taking reservations
¡@¡@¡@¡@Leaving and taking messages
¡@¡@¡@¡@Handling general enquiries
¡@2.3 Introducing and recommending facilities, services and itineraries to customers
¡@2.4 Making and cancelling reservations for air tickets, hotel rooms, sight-seeing tours,
¡@ ¡@ package tours and car rentals
¡@2.5 Visa Application
¡@¡@¡@¡@Explaining the application procedures to customers
¡@2.6 Explaining to customers the payment and refund procedures of different payment
¡@ ¡@ methods, including cash, credit card & cheque
¡@2.7 Handling complaints, face-to-face and over the phone