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Airline Flight Attendant Skills Training Course
 Course Code : 05086

Participants will have an insight and learn the basic skills to prepare for the application of the post of flight attendant of the airlines.


An elective module from the "Diploma in Airline Operations Studies".


Introduction of aviation industry, airlines operating in Hong Kong, airlines structures, IATA, ICAO, etc.
The role of flight attendants, their duties & responsibilities
The role in the service industry
　 Interacting with passengers
　 Interacting with crew members
　 Definition of "Total Quality of Service"
　 Problem solving skill - case study
In flight service procedures
　 Meal service
　 Food & beverage
　 Catering
　 Roaster systems
　 Crew accommodation
Emergency procedure
　 Safety first
　 How to handle difficult passengers
Recruitment
　 Skill for interview
　 Latest information for the airlines recruitment of flight attendants

Medium 　The course is conducted in Cantonese supplemented by English.
　Notes are supplied in English.
Admission Requirement 　1.　Form 5 standard
　2.　Acceptance is subject to the discretion of HKTT
Duration 　7 lessons (Total 17.5 hours)
Tuition Fee 　$1,480
Award of Certificate 　In order to complete the course and receive certification, students must
　attend at least 80% of the course and pass the assessments.

Information for application Employment Service Branch Timetable

Registration No. : 517992