Certificate Course In Hotel Operations
Course Code : 05089
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| This course will prepare students for an entry-level position in the hotel industry. The student will explore the various types of positions and responsibilities as they relate to the size and needs of different class of hotels in relation to front office operations.
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Introduction to the hospitality industries
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Organization and management of hotels
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Customer service for the hospitality industry
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Housekeeping |
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Front Office |
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Reservation |
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Food & Beverage |
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Leisure Facilities |
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Business Centre |
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Cultural Dimensions of Customer Service
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Cross Cultural Awareness |
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What is Culture? |
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Culture Differences |
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Case Studies
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Front Office Procedures
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Reception Procedures |
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Guests Departures |
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Basic/Advanced Accounting & Cashiering |
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Clerical Administration |
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Telephone Service & Techniques |
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Night Auditing |
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Customer Service Skills
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The importance of hotel security
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Medium
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The course is conducted in Cantonese supplemented by English.
Notes are supplied in English.
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Admission Requirements
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1. Form 5 standard
2. Acceptance is subject to the discretion of HKTT
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Duration
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8 lessons (24 hours)
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Course Fee
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$1,680
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Award of Certificate
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In order to complete the course and receive certification, students must
attend at least 80% of the course and pass the assessments.
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