English For Quality Customer Service
Course Code : 10121 |
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| This course is designed and adapted to the specific needs of the tourism personnel. Through the interactive class-based activities with real life examples, students can improve their customer service attitude and enhance their English communication skills with foreign customers. |
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Quality customer service concept |
| Listening and asking questions |
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Analyzing customers needs
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| Giving proposals and detailed explanations |
| Handling objections and complaints |
| Writing email reply |
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Dos and Don’ts when dealing with customers
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Medium
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The course is conducted in English.
Notes are supplied in English.
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Admission Requirements
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1. Form 5 standard
2. Acceptance is subject to the discretion of HKTT
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Duration
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10 lessons (Total 25 hours)
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Course Fee
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HK$1,480
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Course Subsidy |
Subsidized by Vocational Training Council
If the student is currently full-time employed and his/her duty is travel
and tourism related and he/she has acquired less than 3 years’ travel
industry-related working experience, 50% of the course fee may be
refunded and VTC certificate may be awarded to the participant.
Application for subsidy is subject to approval. |
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Award of Certificate
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In order to complete the course and receive certification, students must
attend at least 80% of the course and pass the assessments. |
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